Privacy Policy

Last Updated: February 11, 2026

This Privacy Policy explains how Panoramic Homes LLC d/b/a Panoramic Window Cleaning (“Company,” “we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you visit our website, submit a quote request, communicate with us, or use our services (the “Service”).

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or submit your information.

1. Interpretation and Definitions

Interpretation

Words with capitalized first letters have meanings defined under the following definitions. These definitions apply whether the terms appear in singular or plural form.

Definitions

For purposes of this Privacy Policy:

  • Company refers to Panoramic Homes LLC, located in Nashville, Tennessee, operating as Panoramic Window Cleaning.

  • Service refers to our website, quote request forms, customer communications, and any related services offered by the Company.

  • Website refers to panoramichomesllc.com and any associated landing pages or forms.

  • Personal Data means any information that identifies or can reasonably identify an individual.

  • Usage Data refers to data collected automatically through use of our Service.

  • Cookies are small files placed on your device that help improve website functionality and track website performance.

  • Service Provider means a third party that processes data on behalf of the Company to help operate our business (such as website hosting, email delivery, marketing tools, analytics platforms, or scheduling software).

  • You means the individual accessing or using the Service, or the legal entity on behalf of which that individual is using the Service.

2. Information We Collect

We collect information in order to provide quotes, schedule services, communicate with customers, improve our marketing, and deliver a better customer experience.

A. Personal Information You Provide to Us

When you fill out a form, request a quote, schedule a service, or contact us, we may collect:

  • First and last name

  • Email address

  • Phone number

  • Home or service address

  • City, state, and zip code

  • Information related to your service request (such as home details, access notes, or special instructions)

  • Communication history (emails, text messages, calls, or form submissions)

B. Automatically Collected Usage Data

When you visit our website, we may automatically collect information such as:

  • IP address

  • Browser type and version

  • Device type (mobile/desktop)

  • Operating system

  • Pages visited and time spent on pages

  • Referring website or source (such as Google, Facebook, Instagram, etc.)

  • Date and time of visits

  • Other diagnostic data that helps us analyze website performance

C. Information Collected Through Advertising Platforms

If you submit information through Meta (Facebook/Instagram), Google Ads, or other advertising platforms, we may receive information such as:

  • Your name

  • Your email address

  • Your phone number

  • Your general location

  • Your form responses

  • Your interaction with ads

3. Cookies and Tracking Technologies

We use Cookies and similar tracking technologies to operate our website and improve performance.

These technologies may include:

  • Cookies (session and persistent)

  • Tracking pixels (such as Meta Pixel or Google tags)

  • Analytics scripts

  • Web beacons (email tracking tools)

Cookies help us understand website traffic, measure ad performance, improve user experience, and maintain website functionality.

You can choose to disable cookies in your browser settings. However, disabling cookies may reduce the functionality of our website.

4. How We Use Your Information

We may use your Personal Data for the following purposes:

  • To provide and maintain our Service

  • To respond to quote requests and service inquiries

  • To provide estimates and schedule services

  • To send appointment confirmations and service reminders

  • To send updates regarding service changes, reschedules, or weather delays

  • To follow up after service completion

  • To communicate about recurring maintenance scheduling

  • To improve our website, marketing, and customer experience

  • To measure and analyze advertising performance

  • To provide occasional promotions or special offers

  • To comply with legal obligations

  • To protect the Company’s rights, safety, and property

5. SMS / Text Message Communications

If you provide your phone number to us through our website, advertisements, quote request forms, or through direct communication, we may contact you by text message.

Types of Text Messages We May Send

Text messages may include:

  • Quote follow-ups

  • Scheduling and appointment confirmations

  • Appointment reminders

  • Service updates

  • Maintenance reminders

  • Customer support communication

  • Occasional promotional offers

Message frequency may vary depending on your interactions with us.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and service plan.

Opt-Out

You may opt out of receiving text messages at any time by replying STOP to any text message you receive. After opting out, you may receive one final confirmation message. You may also contact us at admin@panoramichomesllc.com for assistance.

Consent Not Required for Purchase

Your consent to receive text messages is not a condition of purchase.

Mobile Opt-In Compliance Statement

Mobile opt-in data will not be shared with third parties.

6. Email Communications

If you provide your email address, we may send you emails related to:

  • Quotes and scheduling

  • Service reminders

  • Customer service communication

  • Follow-up messages

  • Maintenance reminders

  • Occasional promotional offers

You may unsubscribe from promotional emails at any time using the unsubscribe link included in the email.

7. How We Share Your Information

We may share your information only as necessary to operate our business and deliver services. We do not sell your personal information.

We may share Personal Data with:

A. Service Providers

We may share your information with trusted third-party service providers who help us operate our business, such as:

  • Website hosting providers

  • Customer relationship management systems (CRM)

  • Scheduling and invoicing platforms

  • Email marketing platforms

  • SMS messaging platforms

  • Advertising and analytics platforms

  • Payment processors (if applicable)

These providers are only permitted to use your information to perform services on our behalf and are not authorized to use it for unrelated purposes.

B. Business Transfers

If we are involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction.

C. Legal Requirements

We may disclose personal information if required by law, subpoena, court order, or other legal process.

D. Protection of Rights

We may disclose information to protect the rights, property, safety, or security of our Company, customers, or the public.

E. With Your Consent

We may share information for any other purpose if you give explicit consent.

8. Important Note About Marketing Data

We may use advertising platforms (such as Meta/Facebook, Instagram, Google, or similar services) to deliver ads to people who have visited our website or interacted with our content.

These platforms may use cookies and tracking technologies to help us measure ad performance and improve targeting. We do not control how third-party advertising platforms use their own data, and their practices are governed by their own privacy policies.

9. Data Retention

We retain Personal Data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

  • providing services

  • maintaining customer records

  • resolving disputes

  • enforcing agreements

  • complying with legal obligations

We may retain certain information for longer periods if required by law or for legitimate business purposes (such as tax or accounting compliance).

10. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

11. Your Rights and Choices

Depending on your location, you may have certain rights regarding your Personal Data, including:

  • Requesting access to the information we have about you

  • Requesting correction of inaccurate information

  • Requesting deletion of your personal information (subject to legal retention requirements)

  • Opting out of marketing communications

  • Opting out of SMS by replying STOP

  • Disabling cookies in your browser settings

To request access, changes, or deletion of your information, please contact us at admin@panoramichomesllc.com.

12. Children’s Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us and we will take steps to delete that information.

13. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of third-party websites. We encourage you to review the privacy policies of any website you visit.

14. International Users

Our business operates in the United States. If you access our website from outside the United States, you understand and agree that your information may be processed and stored in the United States where privacy laws may differ from your local laws.

By using our Service and submitting your information, you consent to this transfer and processing.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page.

Changes become effective immediately upon posting unless otherwise stated. We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have any questions about this Privacy Policy, you may contact us at:

admin@panoramichomesllc.com